New customer service system
Hey guys! This may be boring to you, but interesting to your parents. We’ve just updated the site with a brand new customer service system. Now when you go to the FAQ page you’ll see a link on the left that says “Contact Customer Care.” Your parents will be taken to a screen where they enter their parent email and password. The new system will provide a one-stop customer service location for their needs.
Your parents can view the progress of their support through email and directly from this system. We have a new customer service agent as well that will be responding to the tickets which will make things go a lot faster. The new support address is support@webosaurs.com.
You guys can still email me (Rex) directly at info@webosaurs for your questions, requests, etc. The new system and agent will free up a lot of my time to answer your questions more quickly. This new update will help us take care of your needs a lot faster and we are looking forward to seeing it in action. If you or your parents have any questions about the new system feel free to email me directly!
-Rex
February 26th, 2010 at 6:01 pm
LOL… yeah really boring. I don’t find it interesting at ALL.
~Screechie
February 27th, 2010 at 9:11 am
Cool Rex dude, but WHERE is the FAQ page?
February 27th, 2010 at 1:36 pm
Heya Mioster,
There is a link to the FAQ page in the first paragraph
-Rex
February 27th, 2010 at 7:42 pm
I don’t find it boring, however I don’t find it interesting.
May 13th, 2010 at 7:58 pm
I don t know what i do to get the active acount
(Have your parents check their email for our activation email. If you didn’t get it, email support@webosaurs.com from the address you used to register and request that they activate it. Thanks! -Rex)